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Terms and Conditions
All items purchased from Sister Sister Unique Designs are subject to the terms and conditions set out here and on the additional pages listed below.
Please ensure you have fully read and understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms and conditions laid out and are bound by them.
Should you require further clarification on our terms and conditions please contact us
Product Information
We have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour.
We will take every care to ensure that product information and pricing are accurate at the time they are entered.
All sizes and measurements are approximate and we advise customers to consult the sizing charts when ordering as fittings may vary, especially between different brands.
Ordering from Sister Sister Unique Designs
All visitors purchasing goods from sistersis.shopmanage.co.uk are required to register as a customer. This is a short process in which personal information required (see our privacy policy) will be collected in order to process the order quickly and accurately. When placing an order the customer must ensure that their email address entered is correct and their mail box is in full working order so they are able to receive confirmation emails that are sent once their order has been accepted.
Contracts formed between you (the customer) and sistersis.shopmanage.co.uk (the retailer) will be governed according to English Law, and as such, disputes which occur shall be subject to the jurisdiction of the English courts.
Please ensure when purchasing items that you are aware of the total purchase price. This amount will be confirmed to you on the review your order page and on your confirmation email, and queries regarding pricing should be raised as soon as possible. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice.
Prices shown on the site are inclusive of VAT; however, you should be aware that an additional delivery charge is applied. The total amount payable, including delivery charge, will be displayed before the order is confirmed by the customer and the order is placed. Details of our delivery policy can be found in our help section.
All products are subject to availability. If an order is placed and an item is not in stock then an email informing you of this will be sent and that item will be cancelled and refunded.
If the item formed part of a multiple order then additional items on the same order will still be dispatched, and the cost of the out-of-stock item(s) will be refunded. If the out of stock item was purchased as part of a multi-buy promotion (such as 2 for £30, 2 for £50 etc.) then we will refund your card at the promotional price (e.g. £15 or £25) so that you still receive the remaining item in the offer at the promotional price.
The payment card will be debited immediately after the order is accepted. Therefore if any item is subsequently cancelled a refund will then be credited back to your account.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Sister Sister Unique Designs will validate the names, addresses and other information supplied during the order process against commercially available records (Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the sistersis.shopmanage.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
When an order is placed by the customer an email will be sent which acknowledges receipt of the order placed. It is not an order confirmation or order acceptance.
By placing an order via the sistersis.shopmanage.co.uk website or over the telephone the customer agrees to purchase the item(s) in question. Acceptance of the order takes place once the order is dispatched and a confirmation email is sent. The contract formed at this point relates to the products listed in the dispatch confirmation email, and Sister Sister Unique Designs is not obliged to supply any further products (regardless of order time) until a confirmation note has been sent to the customer.
We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, the following situations:
· The item requested is out of stock
· We are unable to authorise payment for the order
· An error in the item information, including pricing or promotion details
Registration
All purchases on the website must be placed by a registered customer. By registering as a customer you are confirming that you have read and fully understood the terms and conditions laid out.
The registration process will require personal details which must be complete and accurate for orders to be processed. Failure to provide accurate details can result in a delay or cancellation of your order.
We are committed to maintaining your privacy; see our Privacy Policy for more information.
Once registered customers can un-register by emailing us at info@sistersis.com or by completing the contact us form on our help section or calling us on 0208 591 9797 and we will cancel your registration
Email/SMS communications
Registered users who opt in to receive email/SMS communications and users who sign up to receive our newsletters may unsubscribe from these communications at any time by:
unchecking the relevant boxes within the 'My Account' section of the website
clicking the ‘unsubscribe’ links contained in every email we send (will unsubscribe you from email only)
contacting the Customer Services team on info@sistersis.com or by calling 0208 591 9797 .
Delivery
Once an order is placed we will email you to tell you we have received it, you will then receive a further email when your order is shipped.
We will endeavour to dispatch all items ordered on express delivery before 5pm on the same working day (Monday to Friday). Once dispatched, items should be delivered the following day. Exceptions to this include the Highlands and Isles of Scotland, Isle of Man, Scilly Isles, Northern Ireland and Eire, please see our help section for more details
Orders placed after 5pm on Friday or over the weekend will be delivered on Tuesday of the following week. We do not dispatch or deliver on UK or Scottish bank holidays.
Delivery will be attempted according to the terms and conditions of the carrier. Any subsequent delivery attempts or refusal is the responsibility of the customer and as such all charges incurred by Sister Sister Unique Designs will be passed on to the customer.
Responsibility
The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or the incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer.
Ownership
Ownership of the products will pass to the customer on delivery of goods or upon receipt of full payment (including postage costs) being received by us, whichever is the later.
Price
Prices shown on the site are inclusive of VAT; however, customers must be aware that there is an additional delivery charge for all goods. The total amount payable including delivery charge will be displayed before the order is confirmed by the customer and the order is placed. Customers will be required to choose the delivery option before checkout. Details of our delivery policy can be found in our help section.
Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and where an order dispatch email has been received. If the price of an item is reduced after an order is placed the difference will not be refunded.
Promotions
Certain items on the sistersis.shopmanage.co.uk website may be available as part of promotional offers such as multibuys or in sale. Sister Sister Unique Designs reserves the right to modify, alter, discontinue or terminate such promotions at any time for any reason whatsoever without notice to end users.
Payment
By purchasing goods using a credit or debit card you are confirming that the card being used is yours and that you have no objections to us performing any authorisation checks which we deem necessary.
Returns
Goods can be returned to us, in saleable condition, for a refund for the following reasons:
If product is faulty.
If the wrong item has been dispatched.
If you have ordered the wrong colour or size. Postage will not be refunded and any additional carrier costs to Sister Sister Unique Designs will be deducted from the refund value.
If you do not like the product that you ordered. Postage will not be refunded and any additional carrier costs to Sister Sister Unique Designs will be deducted from the refund value.
Items cannot be exchanged on-line unless purchased within a promotional offer, however you can exchange goods at any of our stores.
If you would like a different size or style you must return the original item and then order the new item online, postage cannot be refunded in this instance.
Returning bikinis, underwear and swimwear
All swimwear and underwear must be returned unworn, and bikinis must also still have the protective liner in the pants.
Returning goods to our stores
Return the item purchased to one of our stores, Goods can only be returned by the original purchaser.
Orders paid using PayPal can be exchanged in store but you need to return to us via recorded post for a refund, and keep the postage receipt.
You must take with you your delivery note with you as this acts as a receipt of purchase, without this the store cannot process your refund and will refer you to Customer Services.
On production of a valid delivery note, the store can either refund your account with the cost of the returned product or you can exchange it for a different item.
All refunds will be placed on the original card used for the purchase. The last 4 digits of the card number only will be printed on your delivery note for the store’s reference.
Returning by post
Items purchased online can be returned to our distribution centre or store within 28 days of receipt.
Please include the returns note in your parcel. Failure to do this will result in a delay in processing your refund or could mean that we are unable to refund you.
You cannot return items bought in one of our stores to our distribution centre.
Statutory rights
Your statutory rights are not affected by our returns process.
Cancelling your order
Under the Distance Selling Regulations you have the right to cancel your order within 7 days of purchase for a full refund. To cancel an order you must inform us in writing (email, fax or post) within 7 days of purchase and return the item(s) to us. You should take reasonable care of the items while they are in your possession and you will need to return the cancelled order to us. We will refund you on receipt of the goods or in 30 days whichever is the soonest. If we do not receive the cancelled order back we may arrange to collect it at your cost.
Disclaimer
This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Sister Sister Unique Designs. disclaims warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sister Sister Unique Designs. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sister Sister Unique Designs. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. Any disclaimers do not apply to consumer purchases.
Limitation of liability
Sister Sister Unique Designs. Shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sister Sister Unique Designs has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Sister Sister Unique Designs is fully committed to protecting your privacy. All information collected on our website will only be used to process orders and provide you with a more personalised shopping experience.
Visitor: Any person who visits the sistersis.shopmanage.co.uk, alismu.co.uk or sistersis.com (our websites).
Registered user: A visitor who has completed the registration process or the press & media registration process on the website.
Newsletter subscriber: A visitor who has submitted their email address in order to receive email marketing communications from sistersis.shopmanage.co.uk, alismu.co.uk or sistersis.com (our websites).
What information will be collected?
When browsing the site all visitors will have the opportunity to register with Sister Sister Unique Designs as either a ‘registered user’ or ‘newsletter subscriber’. This information will help us better understand your likes and dislikes and enable us to personalise your shopping experience with us.
In order to make a purchase with Sister Sister Unique Designs, all customers will be required to register, by entering their personal details. By registering with Sister Sister Unique Designsyou agree to the terms and conditions laid out, of which this is part.
Details collected upon registration will include your name, e-mail address, postal address and telephone number. We will also monitor registered customers’ site usage, purchasing and traffic patterns to improve the functionality of our website design in addition to the products and services offered.
How your details will be used
The data you submit will be used by Sister Sister Unique Designsand our processors to fulfill your order and also to notify you of any functional changes.
When registering with the site you will be required to indicate whether you want to be included on our mailing list to be kept informed of exciting new offers and products. In submitting your email address to subscribe to our newsletter you agree to receive such communications.
Your details may also be shared with our approved branded partners to keep you informed of their special offers. Sister Sister Unique Designs will not pass your details to any third party without your express permission.
Please Note: All personal information held by Sister Sister Unique Designswill remain private and secure; this includes card details and personal information. Card Details will not be passed to third parties.
If you would like to register but do not wish to be notified of Sister Sister Unique Designs offers, or you do not want your details passed to a third party company then you must select this preference in the registration process.
Checking your details
If you would like to verify your details held by Sister Sister Unique Designs, you can make this request by contacting us using the email account you registered with. We would strongly recommend that you do not use the browser's password memory function as your personal information would be accessible to any third parties who may use your PC.
Unregistering
Should you wish for us to no longer hold or use your personal details then you have the option to unregister at any time. To do this please contact us using the registered email address. You can also unregister by calling us on 0208 591 9797 or by contacting us at the postal address:
Sister Sister Unique Designs
Unit 22/23
Sister Sister Unique Designs
Unit 22/23
Marketing communications
If you opt to receive offers by email, then we will automatically alert you to our latest offers and promotions whilst keeping you informed when we are in sale and when new brands arrive in stock.
All registered users and newsletter subscribers have the opportunity to unsubscribe at any time by contacting us or by modifying your preferences in the ‘My Account’ section of the website, or by following the ‘unsubscribe’ link contained within all such emails.
Your email address will also be used to confirm when an order has been received and to update you on the progress of your order. We may also contact you via phone, mail or SMS if we feel this is necessary.
Advantages of registration
Registered users can take full advantage of our site and utilise all the features offered, however, it is not a necessity to register to browse the site.
Cookies
Sister Sister Unique Designs uses cookies to gather information on site usage; however this information does not include ANY personal or financial information.
A cookie is not harmful to your PC; it is a simply a piece of text. It is not a program, or a plug-in. They cannot be used as a virus, and they cannot access your hard drive. Your browser will save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.
You have the ability to turn off the use of cookies on your browser at any time, however by doing this you may also lose some of the functions available on the website.
The Sister Sister Unique Designs Supplier Code of Conduct details our expectations regarding the conditions under which our products should be manufactured. We are committed to delivering good value, high quality products that are ethically produced and manufactured.
All Sister Sister Unique Designs suppliers are required to commit to our Code of Conduct, which is based on the Ethical Trading Initiative (ETI) Base Code. This sets out minimum standards relating to working conditions, pay and employment rights. The Company encourages all suppliers to improve their fair and safe labour practices continuously.
All suppliers and contractors are bound to adhere to the minimum standards outlined in Sister Sister Unique Designs’s Code of Conduct detailed below.
While Sister Sister Unique Designsrecognizes that there are different legal and cultural environments in which factories operate throughout the world, this Code details the basic requirements by which all suppliers’ factories must comply in order to do business with Sister Sister Unique Designs.
Suppliers that produce goods for Sister Sister Unique Designsmust operate in full compliance with the laws of their respective countries including those relating to labour, worker health and safety, and the environment.
· Factories must comply with all applicable environmental laws and regulations.
· The factory does not use involuntary labour of any kind, including prison labour, debt bondage or forced labour by governments.
· Factories shall employ only workers who meet the applicable minimum legal age requirements. The factory complies with all applicable child labour laws, including those related to hiring, wages, hours worked, overtime and working conditions.
· Factories shall set working hours, wages and overtime pay in compliance with all applicable laws.
· Workers shall be paid at least the minimum legal wage or a wage that meets local industry standards, whichever is greater. While it is understood that overtime is often required in garment production, factories shall carry out operations in ways that limit overtime to a level that ensures humane and productive working conditions.
· Factories must treat all workers with respect and dignity and provide them with a safe and healthy environment. Factories shall comply with all applicable laws and regulations regarding working conditions.
· The factory complies with all applicable laws regarding working conditions, including worker health and safety, sanitation, fire safety, risk protection, and electrical, mechanical and structural safety.
Monitoring & Enforcement
As a condition of doing business with Sister Sister Unique Designs, each and every supplier must ensure their factories comply with this Code of Conduct.
If Sister Sister Unique Designs determines that any factory has violated this Code, Sister Sister Unique Designsmay either terminate its business relationship or require the factory to implement a corrective action plan. If corrective action is advised but not taken, Sister Sister Unique Designs will suspend placement of future orders and may terminate current production.
Design
Sister Sister Unique Designs is committed to ensuring all customers are equally able to enjoy our website, including those who are visually impaired. We aim to deliver an interactive website that is designed and built to the highest standards, whilst offering flexibility when viewing.
The Sister Sister Unique Designs site is designed to be easily navigated and legible to all. However, if you experience any difficulty, the text size can be increased. If you are using Internet Explorer or Firefox this can be amended through the 'View' option in your browser, selecting 'Text Size' followed by your chosen size of text.
We have endeavoured to ensure all users are able to view the website in its entirety, however we cannot be held accountable for difficulties experienced by individual users. Any viewing related issues please contact us or call us on 0208 591 9797 and we will endeavour to resolve the problem.
The site has been designed to be viewed at a screen resolution 1024 x 768, and we recommend matching your screen's resolution to this in the first instance before contacting us.
Browser support
We are confident viewing difficulties will not be experienced on the following web browsers:
· Internet Explorer 6+ (Windows)
· Mozilla Firefox 1.5+ (Windows + Mac)
· Safari 1.3+ (Mac)
· Opera 8.0+ (Windows + Mac)
· Netscape 8.0+ (Windows)
The site should continue to be viewable on future updates of the above browsers. Older versions of the above browsers should still display the site and enable it to function correctly, however in certain cases the display may not appear as expected.
Compliances
We have endeavoured to ensure our pages conform to the Web Content Accessibility Guidelines 1.0, and aim to obey the guidelines laid out in the UK Disability Discrimination Act 1995.
Contact us
Should users experience further difficulties then please contact us with details, alternatively you can call on 0208 591 9797 or write to:
Sister Sister Unique Designs
Unit 22/23
Sister Sister Unique Designs
Unit 22/23
Vicarage shopping Mall
Barking
Essex
IG1 8DQ.
Sister Sister Unique Designs is a trading name for ALISMU UNIQUE DESIGNS LTD, UNIT 23/24 STATION PARADE, VICARAGE FIELD SHOPPING CENTRE, BARKING, ESSEX, IG11 8DQ. Registered in England and Wales. Company No. 06270348.